FAQ
Here you will find answers to the most common questions about login issues, onboarding, and agreements.
Login issues
Q: What should I do if I cannot log in to the system?
A: If you are unable to log in, please check if your account has been deactivated due to inactivity. If so, your account can be reactivated, and a password reset link will be sent to your email. If you still face issues, please contact eSett’s customer service.
Q: What should I do if my account is deactivated due to inactivity?
A: If your account is deactivated due to inactivity, you can contact eSett’s customer service to reactivate it. If you still face login issues, ensure you are using the correct credentials and try resetting your password.
Q: How can I create a new Online Service account or reset an old one?
A: To create a new Online Service account, you need to contact your Company’s Online Service admin user. To reset an old one, the user must contact eSett’s customer service, who can reactivate an old user account that has been deactivated due to inactivity.
Agreements / Onboarding
Q: How can I sign documents if I don’t have an NFC chip in my ID?
A: If you don’t have an NFC chip in your ID, you can print out the documents and sign them manually. After signing, send the physical documents to eSett’s office via post or courier.
Q: How can I apply for a BRP role in the Nordics?
A: Please fill in the BRP application form found on the eSett’s Customer Portal and choose the desired country. Once you have submitted the form, eSett will prepare the agreements.
Q: How can I apply for a BSP role in the Nordics?
A: Please fill in the BSP application form found on the eSett’s Customer Portal and choose the desired country. Please note that all Nordic countries do not yet accept individual BSPs so to become BSP in these countries, you need to fill in the BRP application form instead. Once you have submitted the form, eSett will prepare the agreements.
Q: We are already a BRP in one Nordic country, how can I become active in another Nordic country?
A: Please fill in the BRP application form found on the eSett’s Customer Portal and choose the desired country. If you want to use the same settlement account in both countries, fill in your current account information to the application form. Once you have submitted the form, eSett will prepare the Balance Agreement with the TSO.